How do you store my information and is it safe?

Your personal information is stored electronically on secure computer systems with restricted access. All systems are password protected and safeguarded by firewalls to prevent unauthorised access, loss, or tampering. This information is stored securely and is only accessible by authorised personnel working for Sovereign Gold Coast where required for operational, legal, or compliance purposes.

How long do you keep my information, and what do you do with it when it is no longer needed?

Written records are generally retained for approximately eighteen months in case they are required for audit or compliance purposes, after which they are securely destroyed. Electronic records, including financial information, may be retained for longer periods where required by taxation laws or our accountants.

We may retain your contact details to provide information about promotions or services that may be of interest to you. You may opt out of receiving such communications at any time, and upon request your details will be removed from our marketing records.

Use of third-party guest screening services (Good to Book)

Sovereign Gold Coast participates in the Good to Book guest screening service. As part of this process, relevant guest information may be securely shared with Good to Book for the purpose of assessing booking suitability and managing accommodation risk.

In circumstances involving serious breaches of terms and conditions, damage, inappropriate conduct, or behaviour that impacts staff, guests, or property, Sovereign Gold Coast reserves the right to report such incidents to Good to Book. This reporting is intended to help alert other accommodation providers and promote safe and respectful conduct across the hospitality industry. Information shared is limited to what is necessary and handled in accordance with applicable privacy laws.

What if I want to check what personal information you hold about me?

Subject to the provisions of the Privacy Act, you may request access to the personal information we hold about you. In most cases, this information can be provided promptly and at no cost. If the information is archived or requires significant time to retrieve, a nominal fee may apply.

Are my personal details correct?

If you believe that any personal information we hold about you is incorrect, incomplete, or outdated, please contact us and we will promptly update our records.

External links on our website

Our website may contain links to third-party websites or advertisements. These external parties may collect information about you through cookies or other tracking technologies. Due to the nature of the internet, Sovereign Gold Coast has no control over, and accepts no responsibility for, the collection, use, or security of information by third-party websites. We are also not responsible for the content or operation of external websites accessed via links from our site, although we welcome feedback if you encounter broken or inappropriate links.

What if I want my details removed from your electronic records?

If you no longer wish to receive communications from us, you may request removal of your details by emailing res@sovereigngc.com.au. Your request will be actioned promptly.

What if I am unhappy about the protection or use of my information?

If you have any concerns regarding the security, handling, or use of your personal information, please contact Sovereign Gold Coast directly so we can address the matter as quickly as possible.