Sovereign on the Gold Coast welcomes special requests — just let us know your needs when booking, and we’ll do our best to accommodate you.

Check-In

• From 14:00 (2:00 PM)
• Guests must present a Government issued photo ID and credit card upon arrival
• The credit card must match the name on the booking confirmation.
• If a different person or entity is paying for the booking, please contact reception on +61 7 5579 3888 during AEST business hours to arrange a Credit Card Authorisation form.
• Please inform us in advance of your estimated arrival time

After-Hours Check-In

• After-hours check-in is available for arrivals outside reception hours (typically after 6:00 PM)
• Guests must complete online check-in by close of business one day prior to arrival, including photo ID, credit card (front and back), and acceptance of terms
• A $25 after-hours check-in fee applies if the above documentation is not completed satisfactorily.
• Once approved, key collection details will be sent via SMS or email
• A full ID check will be completed as part of this process

Check-Out

• Prior to 10:00 (10:00 AM)
• Late checkout requests are subject to availability. Please see reception the day before your departure.

Cancellation & Prepayment

• Policies vary depending on your room type and rate selection
• Generally there is a 24 hour cancellation policy, EXCEPT in peak/high seasons
• Please review the specific conditions when booking or contact our reception for assistance.
• If booking via a third party, please contact the third party directly if there is an issue.

Refundable Damage Deposit

• A refundable AUD $200 deposit is required on arrival via credit card
• This will be returned within 14 days of check-out, subject to a satisfactory inspection of the unit

Children & Beds

• Children of all ages are welcome
• Children aged 3 and above are charged as adults
• To ensure accurate pricing, please include the number and ages of children in your booking

Cot and Extra Bed Policy

• 0–2 years: Cot available upon request – AUD $15 per child, per night
• 3–Adult: Extra bed available upon request – AUD $35 per person, per night
• All cots and extra beds are subject to availability. Please prebook in advance
• Charges for cots and extra beds are not included in the total and are payable during your stay

Age Requirement

• Minimum age for check-in is 18
• Guests under 18 must be accompanied by a parent or legal guardian – unaccompanied minors are not able to stay.

Payment

• Visa and Mastercard accepted
• Please note: a 2% surcharge applies to all credit card payments
• Direct Deposit payments are available for bookings made in advance. Please allow 5 business days prior to arrival for clearance of funds. NB Funds must be cleared in our account prior to arrival.
• Cash is not accepted

Additional Information

• Limited parking available – please contact reception prior to arrival for details
• A valid credit card and matching photo ID are required at check-in
• Valid cards are in the same name as the booking, or an authority form has been completed and accepted by Front Office prior to arrival.
• Special requests are subject to availability and may incur additional charges